Articles in category “User Experience”
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A lesson in customer engagement
26 Apr 2010
…what struck me most about My Starbucks Idea was the obvious engagement of the website’s users and their receptiveness to the responses from Starbucks. They were being listened to.
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The keyboard is not going away
07 Apr 2010
The clamour generated by the iPad has reached fever pitch, with some claiming that it means the end of the keyboard. But it doesn’t. All it tells us is that computers are playing more roles in our lives than ever before.
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Information Architecture & Data Visualisation Resources
15 Jan 2010
Creating successful infographics and visualisations takes skill and practice. But we’ve assembled a collection of online resources to help anyone with graphic design skills create graphics that make data come alive.
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Usability & User Experience – Resources
15 Jan 2010
We think of a system as “usable” if we encounter elegance and clarity when interacting with it. This collection of online resources introduces the theory and practise of usability, user experience and user-centred design.